News

Practice survey results

See how your GP practice is doing: explore the results of The GP Patient Survey, an independent patient experience survey run by Ipsos on behalf of NHS England. Click here for the full information.


Published on 14th Jun 2024

Swap to Stop is in Warwickshire

As part of the world-first national ‘Swap to Stop’ scheme, thousands of smokers in Warwickshire will be provided with a vape starter kit, also known as a ‘Quit Kit,‘ alongside behavioural support to help them stop smoking for good.

Eligible smokers in Warwickshire can access their Quit Kit or other stop smoking treatments alongside 12-weeks of 1-1 face-to-face or virtual behavioural support and advice through the free Fitter Futures Warwickshire Stop Smoking service, delivered by a team of specialist stop smoking practitioners across Warwickshire.

To be eligible for the Swap to Stop scheme, individuals must be 18+, living in Warwickshire or registered with a Warwickshire GP.

Individuals aged 12+ can sign-up to the service, but will not be entitled to a Quit Kit as an alternative to Nicotine Replacement Therapy.


Published on 14th Jun 2024

NHS App

Did you know you that you can Order Repeat Prescriptions, Book Appointments & View your Records through the NHS App? 

Click the video below to view how to order your repeat prescriptions through the NHS App

 

Published on 14th Jun 2024

Digital Prescriptions in the NHS App

From 30 January 2024, patients in England can use the NHS App to view all their prescription details, order repeat prescriptions and generate a barcode that can be shown to a pharmacy for collection without a paper prescription from their GP.


Published on 14th Jun 2024

Car Parking at Chapel End Surgery.

Chapel End Surgery has a car park at the back of the surgery, however during busier times there maybe limited parking. When using the car park it is important that you do not block other vehicles. Off road parking can be found a few yards from the surgery.


Published on 14th Jun 2024

Complaints

We aim to give a friendly and professional service to everyone who attends our practice. However, if, for any reason, our service should fall below our patients’ satisfaction, we take all complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please either write or send an email to Chapel.end@nhs.net for the attention of the Practice Manager.  If you wish to speak to the Practice Manager leave your name and contact details with a brief message and we will make every effort to respond to your concerns as soon as possible. 

Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person.

All complaints will be treated as confidential. The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the practice complaints procedure available at the practice, please speak to our reception team for this.


Published on 14th Jun 2024

RAPID HEALTH! A new way to access medical help online.

Rapid Health : A new way to access medical help online

The practice is now trialling a new way to access our services.  Rapid Health is an online facility that allows patients to request a clinical contact without having to make a phone call to the practice.

Access will be from the practice website and will present patients with a series of questions about their problem. The request will be reviewed based on the answers navigating them to the right care. A member of our team will make contact to either book an appointment for a review with the most appropriate clinician be that a GP, Advanced Nurse Practitioner, Pharmacist or other member of the team or advice as instructed by the clinician.

Eventually the system will be able to offer patients a direct self-book facility with the most appropriate Clinician based on their responses. Our aim is to get patients to the right person at the right time whilst streamlining the number of calls to the practice to avoid the 8am rush.

Our Patient Participation Group are already aware of the system which they feel will give patients another means of getting the right medical help without having to wait on the phone. It will also mean that patients who are not happy to go online should have shorter waits on the phone.

Please click on this video link https://vimeo.com/948772217/f3e9d87d1b of how to use the Rapid Health online tool.

 

 


Published on 14th Jun 2024

Sleep Problems? Start fixing your sleep with Sleepstation.

For more information please click on the link to take you through to the Sleepstation website.https://www.sleepstation.org.uk/


Published on 14th Jun 2024

Food Bank Locations and Opening Hours

Food Banks in Nuneaton

If you do not have a food voucher, you can call in to the Food Bank sessions for a warm drink and referral information.

Food vouchers can be obtained from BRANCAB; Salvation Army; Early Years; P3, WLWS and various other Agencies

Monday          10.30am to 12.00                 Manor Court Baptist Church

                        Food Bank                            Manor Court Road CV11 5HU

                       Job Club                             02476382577

                        Growbaby – Fortnightly – 0-5 clothes and equipment

Monday          1.30 to 3pm                           CHESS Centre, 460 Cedar Road

                        Food Bank                            Camp Hill, CV10 9DN

                                                                   02476757101

Tuesday         10.30 to 12.00                      St Paul’s Church, Church Rd,

                        Food Bank                            Stockingford CV108LG

                                                                     02476325359

Wednesday   1.30 to 3pm                          Holy Trinity Church, Fifield Close

                         Food Bank                           Attleborough, CV114TS

                                                                     07541 336698

Thursday       10.30am to 12.00               Manor Court Baptist Church

                        Food Bank                            Manor Court Road CV11 5HU

                        Cap (Debt Adviceweekly   02476382577

Thursday       1.30pm to 3pm                     CHESS Centre, 460 Cedar Road

                       Food Bank                         Camp Hill, CV10 9DN                       

                                                                 02476757101

Friday             10.30 to 12.00                      St Paul’s Church, Church Rd,

                        Food Bank                            Stockingford CV108LG

                                                                     02476325359

Friday             1.30pm to 3pm                    Holy Trinity Church, Fifield Close

                        Food Bank                            Attleborough, CV114TS

                                                                     07541 336698

Please turn over

Other Organisations for Cooked Food and Drinks

Please note amount of food is limited.

Daily              10 -4 Drink + Food              Gurdwara Sikh Temple, Marlborough Rd

Monday –       9.30 -4.15                           Community Grocery, The Harbour Centre

Friday            to 6pm on Thursday            12, Congrieve Walk, Bedworth. £5p.a membership

                                                                  £5 for 12 items plus extras. Can shop daily.                                                    

Daily              Appointment                       Atherstone Social Supermarket = NW, Nuneaton &                              

                      073292 0844845                Bedworth, Single shop £5; Couple £10; Family £20

Tuesday to   9.30 – 5pm                          Makery.    Abbeygate Shopping Precinct

Saturday       Pay It Forward                    Pre-paid vouchers for food or drink.

                     Board Near Counter

Tuesday to   9.30 – 3.30pm                     Saints       Newdegate St

Saturday       Pay It Forward                    Pre-paid vouchers for food or drink.

                     Board near door

Wednesday   9.30 – 11.30                      Salvation Army

                      Breakfast club                    Victoria St (Off Dugdale St) CV115QE

                      Last order 11.00                 02476343143

                      Drinks Free

                      Beans on Toast £1

                      Bacon or sausage batch/sandwich £1.50

Wednesday   9.30 – 12.30                      Wembrook Community Centre

                        Light Meal                          Donnithorne Ave

                        CAB                                       CV11 4QP    02476 384522

                        Job Club                             Donations if able

                      Mobile Pantry

Thursday       6.30pm to 7.30 pm               Salvation Army

Open Door                            Victoria St (Off Dugdale St) CV115QE

Meal & clothes                      02476343143

No guarantee of food after 7pm

Friday           Mobile Pantry                      Camp Hill only. St Mary and St John’s  Church Hall

                                                                 Cedar Road, Camp Hill


Published on 14th Jun 2024

A Guide For You To Stay Safe This Winter.

https://www.warwickshire.gov.uk/wellness

Please click on the link to access the guide for you to stay safe this winter.


Published on 14th Jun 2024

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Guardians Grow Charity – Volunteer Opportunities


Published on 14th Jun 2024

makery

Trouble using your phone or laptop? Tech Help Sessions at The Makery


Published on 14th Jun 2024

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Do you know someone who is going to be alone this Christmas?


Published on 14th Jun 2024

Nuneaton and Bedworth Grub and Hubs

Nuneaton and Bedworth Grub and Hubs is a joint venture between Warwickshire Community and Voluntary Action, The Saints Café Nuneaton, The Nuneaton Food Bank and Warwickshire County Council. The group has created a website where people in need can find up to date local information about where to keep warm or find some company, and where to access cheap or free food.

https://nuneatongrubandhub.wixsite.com/nbgrubandhubs?utm_source=Warwickshire+CAVA+Subscriptions&utm_campaign=fe69dd337a-EMAIL_CAMPAIGN_2020_06_01_01_44_COPY_01&utm_medium=email&utm_term=0_d7bb874553-fe69dd337a-72780381


Published on 14th Jun 2024

Sky Blues

Active Sky Blues

Do you want to make a positive lifestyle change?


Published on 14th Jun 2024

PLT Closure Dates

What is PLT(Protected Learning Time)?

PLT sessions are dedicated to clinical and non-clinical staff to undertake required and necessary training. Therefore, during these times, the practice would be closed.

The surgery will be closed from 12:30 PM on the following dates and re-open as normal the following day at 8:00 AM.

Wednesday 24th January 2024

Wednesday 28th February 2024

Wednesday 20th March 2024

Wednesday 17th April 2024

Wednesday 22nd May 2024

Wednesday 19th June 2024

Wednesday 25th September 2024

Wednesday 23rd October 2024

Wednesday 20th November 2024

If you require a doctor for urgent medical advice for a genuine emergency between the hours of 12:30 pm and 6:30 pm on these days , please call 0300 130 30 40 and between the hours of 6:30 pm and 8:00 am please call NHS 111.


Published on 14th Jun 2024

Bank Holidays 2024

These are the Bank Holidays for 2024. Chapel End Surgery will be closed on these dates:

Monday 1st January 2024

Friday 29th March 2024

Monday 1st April 2024

Monday 6th May 2024

Monday 27th May 2024

Monday 26th August 2024

Wednesday 25th December 2024

Thursday 26th December 2024

 

If you require a doctor for urgent medical advice for a genuine emergency please call NHS 111.


Published on 14th Jun 2024

Prostrate Cancer Screening

We are aware there is currently lots of media attention about prostate cancer screening. Unlike some other cancers, there is currently no national screening programme in place for prostate cancer. The main reason for this is the lack of a good screening test for prostate cancer. Currently the only easily accessible test is a blood test called the PSA. Unfortunately, this test is less than perfect, arising in false positive and false negative results. As a consequence, many men have gone on to have unnecessary further invasive testing or procedures with the risk of harm.

So what should I do?

If you have concerns about prostate health, then please speak to us. Each case is considered independently based on symptoms and risk factors. We would want to know about risk factors, such as family history of prostate cancer but most importantly if you have any symptoms or not. We would then help decide with you what tests would be helpful or not. The tests might include urine testing, blood testing (PSA) or possibly a physical examination.


Published on 14th Jun 2024

Supporting patient access to treatments for COVID-19

Role of General Practice teams in supporting patient access to treatments for COVID-19


Published on 14th Jun 2024

Group A Strep & Scarlet Fever

What is Group A Streptococcus?

Group A Streptococcus is the name given to a type of bacteria sometimes found in the throat or on the skin. Group A Streptococcus usually causes mild illness like sore throats and skin infections. Rarely these bacteria can cause severe and life threatening illness called invasive Group A Streptococcal disease.

How could I catch Group A Streptococcus?

Many people carry Group A Strep harmlessly and do not develop illness. It can be passed from person to person by close contact such as kissing or skin contact. Most people who come into contact with Group A Strep remain well and symptom free, some get mild throat or skin infections. Contracting invasive disease from a relative or household member is very rare. You can reduce the risk of picking up Group A Strep by always washing your hands thoroughly. Pregnant women or those having gynaecology treatments are advised to wash their hands before and after going to the toilet. It is also important to dispose of tissues after use and to wash your hands when you have a cough or cold.

What are the symptoms?

Group A Strep can cause throat infection, scarlet fever or skin infections such as cellulitis or impetigo. These infections are usually treated with antibiotics. Very rarely it can cause severe illness when the bacteria get into parts of the body that are usually free from bacteria such as the lungs, blood or muscles. This is called invasive Group A Streptococcal disease. Invasive disease happens when the bacteria get past your body’s immune defences. This can happen when you are already ill or are on treatments, such as some cancer treatments, that affect your immune system. Two of the most severe types of invasive disease are necrotising fasciitis and toxic shock syndrome.

Am I at any increased risk of invasive disease?
Those at an increased risk of invasive Group A Streptococcal disease include people
who:

  • are in close contact with someone who has the disease
  • are over the age of 65
  • are diabetic, have heart disease or cancer
  • have recently had chickenpox
  • have HIV
  • use some steroids or other intravenous drugs.


What are the signs of invasive disease?
The symptoms can include:

  • fever (a high temperature above 38°C (100.4°F))
  • severe muscle aches
  • localised muscle tenderness
  • redness at the site of a wound.

You should contact your GP or get medical advice straight away if you think you have any of the signs and symptoms of invasive disease. Tell your doctor if you have been in contact with someone who has had Group A Strep recently. Your GP will most likely ask you to come into the surgery to be examined.

NHS 111 Online:

Telephone: 111 (when it is less urgent than 999)
Calls to this number are free from landlines and mobile phones or via the website at NHS 111 Online


Published on 14th Jun 2024

Latest News

Renovation progress!!!

Following the extensive renovation which has been ongoing over the last few years is now nearly complete! We still have some minor work which is in progress before the building is fully complete. However patients now have access to the building via the front entrance and the car park. All patient services are running as normal.

 

Expanding our workforce

 

Dr Zaynab Omotosho is a female GP who joined the Practice in March this year. She will be working alongside Dr Motala, Dr Patel and Jacqui Hale - Advanced Nurse Practitioner.

 

The Additional Roles Reimbursement Scheme was introduced in England in 2019 as a key part of the government’s manifesto commitment to improve access to general practice. Through the scheme, primary care networks (PCNs) can claim reimbursement for the salaries (and some on costs) of 17 new roles within the multidisciplinary team, selected to meet the needs of the local population. In expanding general practice capacity, the scheme improves access for patients, supports the delivery of new services and widens the range of offers available in primary care.

You may be signposted, referred or contacted by any of the following additional roles as instructed by your GP or practice staff to support your needs:

Role Duties
Pharmacy Technician Pharmacy Technicians play an important role within General Practice and complement the work of Clinical Pharmacists through utilisation of their technical skillset. Their deployment within primary care settings allows the application of their acquired pharmaceutical knowledge in tasks such as audits, discharge management, prescription issuing, and where appropriate, informing patients and other members of the Primary Care Network (PCN) workforce. Work is often under the direction of Clinical Pharmacists, and this benefit is realised through the creation of a PCN pharmacy team. 
Clinical Pharmacist

They clinically assess and treat patients using expert knowledge of medicines for specific disease areas.

They work with and alongside the general practice team, taking responsibility for patients with chronic diseases and undertaking clinical medication reviews to proactively manage people with complex polypharmacy, especially for the elderly, people in care homes and those with multiple comorbidities. 

First Contact Physiotherapist

First Contact Physiotherapists (FCPs) are qualified autonomous clinical practitioners who can assess, diagnose, treat and manage musculoskeletal (MSK) problems and undifferentiated conditions. Where appropriate, they can discharge a person without a medical referral. FCPs can be accessed directly by self-referral or by staff in GP practices who can direct patients to them. This enables a rapid and accurate diagnosis and management plan to streamline pathways of care. 

 

Dietician

Dietitians are healthcare professionals that diagnose and treat diet and nutritional problems, both at an individual patient, and wider public health level. They work in a variety of settings with patients of all ages. Dietitians support changes to food intake to address diabetes, food allergies, coeliac disease and metabolic diseases. They also translate public health and scientific research on food, health and disease into practical guidance to enable people to make appropriate lifestyle and food choices. 

 

Care Coordinator
Care Coordinators play an important role within our PCN to proactively identify and work with people, (including the frail/elderly and those with long-term conditions), to provide coordination and navigation of care/support across health and care services. 
 
Care Coordinators can potentially provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients. This makes sure that appropriate support is made available to them and their carers, and ensures that their changing needs are addressed. This is achieved by: 
 
  • Bringing together all the information about a person’s identified care and support needs.
  • Exploring options to meet these within a single personalised care and support plan, based on what matters to the person. 
Social Prescriber
Health outcomes are intrinsically linked to social circumstances. Social factors often influence whether a person develops a health problem, and conversely, living with a health problem may adversely impact a person’s social situation. Social prescribing aims to address some of the wide range issues that contribute to or result from the presence of a health problem, and help a person connect with their community. 
 
Social prescribing enables all primary care staff and local agencies to refer people to a link worker. Social Prescribing Link Workers (SPLWs) give people time and focus on what matters to the person as identified through shared decision making or personalised care and support planning. They connect people to community groups and agencies for practical and emotional support. 
 
They work within multidisciplinary teams and collaborate with local partners to support community groups to be accessible and sustainable, and help people to start new groups. Social prescribing complements other approaches such as ‘active signposting’. 
 
Link workers typically support people on average over 6-12 contacts (including phone calls, meetings and home visits) with a typical caseload of 200-250 people per year, depending on the complexity of people’s needs and the maturity of the social prescribing scheme. 
 
Health and Wellbeing Coach
Health and Wellbeing Coaches (HWBCs) will predominately use health coaching skills to support our patients with lower levels of activation. This helps to develop the knowledge, skills, and confidence to become active participants in your care so that you can reach your self-identified health and wellbeing goals. They may also provide access to self-management education, peer support and social prescribing. 
 
HWBCs will use a non-judgemental approach that supports the person to self-identify existing issues and encourages proactive prevention of new and existing illnesses. This approach is based on using strong communication and negotiation skills, supports personal choice and positive risk-taking, addresses potential consequences, and ensures people understand the accountability of their own decisions based on what matters to the person. 
 
They will work alongside people to coach and motivate them through multiple sessions, supporting them to self-identify their needs, set goals, and help them to implement their personalised health and care plan. 
Mental Health Link Worker
 
Mental health practitioners support adults whose needs cannot be met by local talking therapies, but who may not need ongoing care from secondary mental health services.

 

Covid Information.

For latest generic information on coronavirus infection https://www.nhs.uk/conditions/coronavirus-covid-19/.

Do not attend your GP Surgery – Use the NHS 111 online coronavirus service if:

  • You have a new continuous cough or a high temperature or fever.
  • You feel you cannot cope with your symptoms at home.
  • Your condition gets worse.
  • Your symptoms do not get better after 7 days.

Published on 14th Jun 2024