Appointments

From 7th April 2025 all appointments can be booked using our online services 24 hours a day via Rapid Health or by clicking the link below.

This will allow you to book your appointment each day without having to phone us and you will not need to call us at 8am.

Please note the surgery is offering appointments after 6.30pm Mon-Fri and Saturday appointments at our Enhanced Access Hub. Face to face appointments will be located at either Red Roofs Surgery or Bulkington Road Surgery Nuneaton. Telephone appointments may be offered. 

For nurses appointments you will still need to contact the surgery.

If you do not have internet access or cannot use technology you can either call or visit the surgery and you will be triaged by the Reception staff. You will be asked a series of questions before an appointment is offered. However please anticipate that this may cause delays and increase waiting time over the phone.

To request an urgent appointment for same day or next (Monday to Friday):

• use our appointment request form
• phone us on 024 7639 3388, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. 

Please note we are not an emergency service and at times we may have to signpost you to other services if there are no appointments available on the day.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, by text or email can be more flexible and often means you get help sooner.

We may ask you to send the practice a photo of the problem prior to your appointment to help the clinician to triage and treat you quickly.

If a photo is requested by the clinician, we will send you a link by text for you to take a picture and upload it to the link. Please note the images may be saved to your record.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using our online request form
• phone us on 024 7639 3388, Monday to Friday from 8am to 6.30pm

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

All our GP’s have an interest in education and training and we host medical students from Warwick Medical School.  

Our students are very dedicated and are working on a fast-track course, which means they have to work harder than other medical students during their training.  

We host 2nd and 3rd year medical students. The Year 2 student doctors will always see patients with an experienced clinician in the room. The Year 3 student doctors will have their own lists of patients, but everyone they see, will also get reviewed by one of the clinicians. Please consider seeing the medical students when requested, so that we may train our doctors of tomorrow.